Refund policy
Refund & Return Policy
At ShieneRide, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible to return it under the terms below.
EU Right of Withdrawal
If you are located in the European Union, you have the right to withdraw from your purchase within 30 days of delivery of the last item on your order, without giving any reason.
To exercise your right of withdrawal, you can:
- Log in to your account and request a return or cancellation directly from your order — My Account
- Or contact us at support@shieneride.com
If your order has not yet been shipped, you may cancel it directly from your account. If it has already been shipped, the standard return process applies.
Once we receive your returned item, we will process your refund to the original payment method within 14 days.
30-Day Return Period
You have 30 days from the date of delivery to request a return.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be in the original packaging, where applicable
- Not be damaged due to customer misuse or improper handling
- Include proof of purchase or the original order number
How to Request a Return
You can request a return in two ways:
- Self-serve: Log in to My Account, open your order, and submit a return or cancellation request
- Email: Contact us at support@shieneride.com with your order number, reason for return, and photos or videos if applicable
Do not send an item back before your return request has been approved.
Return Shipping Costs
Unless the item is defective, damaged, incorrect, or otherwise covered by our responsibility, the customer is responsible for the cost of return shipping.
If the return is approved because the product arrived damaged, defective, or incorrect, ShieneRide will review the situation and determine the appropriate solution.
Refunds
Once your return has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method. Please allow additional time for your bank or payment provider to process the refund.
Damaged or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.
Please provide your order number, a description of the issue, and clear photos or videos showing the problem. We will offer a replacement, refund, or another suitable solution.
Non-Returnable Items
Certain items may not be eligible for return, including products that have been used or installed, damaged through misuse, are missing original components or packaging, or cannot be returned for hygiene or safety reasons.
Order Cancellation
You may cancel an unshipped order directly from My Account. If the order has already been shipped, the standard return policy applies.
For assistance, contact us at support@shieneride.com.
Return Address
Approved returns must be sent to: Kaivas iela 48, Riga
Do not send returns to the fulfillment or shipping provider's address unless specifically instructed by ShieneRide.
Refund Processing
Approved refunds are processed within a reasonable period after the returned item has been received and inspected. Processing time may vary depending on your bank or payment provider.
Contact Us
Email: support@shieneride.com — we're happy to help.